Every year airlines lose millions of suitcases. Many are returned to their rightful owners eventually but others get auctioned off at ridiculous prices and the owner doesn't get the money raised. The reason for this is that the Airlines are unable or unwilling to find the owner.
We have made it easier for you to get your baggage returned to you should your be unfortunate to be one of the millions that loses their case.
We have a free packing list on our website home page www.directbaggage.com which we encourage everyone to fill in and place in each case whenever they travel with their luggage. Should that case be lost there is a document telling the Airline who where to return it too.